Last updated: November 8, 2026

Terms of Use

Use of the Way USA site, the personal case page and our services is subject to these terms. Contacting us, using the site or uploading documents constitutes agreement to the terms set out here.

1. What the service is

Way USA provides administrative and technical help in connection with American documents and processes, including organizing documents, technical preparation of forms, help booking appointments, preparing for a meeting, and following the progress of the handling on a personal case page. The specific scope of the service will be agreed with the client before work begins.

2. What the service does not include

Way USA is not a government authority, is not affiliated with the United States Embassy or the United States government, and does not represent them. The service is not legal advice, immigration advice, or a promise of any result, of approval of an application or of a processing time. Submission to the authority is made by the client, according to the official instructions.

The digital assistant on the site is based on artificial intelligence and provides general information only. It may make mistakes, does not replace checking with the official authority or legal advice, and does not create any commitment by Way USA. In case of a conflict, the official instructions and the clarifications of the team prevail.

3. Client responsibilities

The client is responsible for the accuracy, completeness and currency of the information and documents they provide.
The client declares that the documents they provide belong to them, or that they are legally authorized to provide them, for example as a parent or guardian of a minor. Do not upload another person's documents without authorization.
Do not upload forged or altered documents, and do not upload documents that were not requested.
The client keeps the link and password to the personal case page confidential and does not pass them to anyone else. The client is responsible for any use made of them.
The client reviews and approves every form, document or piece of information before submission, signing or payment.
Do not provide passwords, one-time verification codes or full payment details.
The client is responsible for acting according to the current instructions and requirements of the relevant authority.

4. Uploading documents

Documents are needed so that we can prepare the forms and the file, check that the documents are readable and valid, and arrange them according to the requirements of the official body. Uploading documents is voluntary, and before the first upload the client is required to approve the privacy policy, the terms of use and the document upload declaration. We use the documents only to handle the case, and we handle them as described in the Privacy Policy. The client may remove a file they uploaded as long as it has not been approved, and may ask at any time for the documents to be deleted.

5. Decisions of authorities

Any decision about a passport, visa, SSN, appointment or other procedure is made solely by the competent authority. Way USA cannot influence an authority's decision and does not promise acceptance of an application, approval, processing time or any particular result.

6. Limitation of liability

To the extent the law permits, Way USA is not liable to the client for:

a decision, delay, rejection, requirement or change of procedure by an authority or official body;
reliance on general information given by the digital assistant on the site, which does not replace checking with the authority or the team;
information or documents provided by the client, including an error, omission, inaccuracy or an invalid document;
a submission, signature or payment made after the client reviewed and approved the form;
use of the client's link or password by another person, if the client did not keep them safe;
indirect or consequential damage, or loss of profit;
a malfunction, temporary interruption or event beyond our control.

To the extent the law permits, the client agrees that they will have no claim or lawsuit against Way USA in these matters. In any case, Way USA's liability, if any is determined, will not exceed the amount actually paid for the relevant service. Nothing in this section exempts from liability that cannot be limited or excluded by law, including damage caused intentionally or through gross negligence.

7. Indemnification

To the extent the law permits, if a proceeding or claim is brought against Way USA because of a document or information that the client provided without authorization, or that is incorrect or invalid, the client will bear the reasonable damages and expenses caused by it.

8. Pricing, payment and cancellation

The price of the service, the way of payment and the scope of work will be agreed with the client in advance, before the service begins. If there is a material change in the request or in the scope of work, the client will be informed in advance. Cancellation or refund terms, where relevant, will be agreed with the client in writing before work begins.

Bring a friend. When a client refers a new client, and the new client mentions the referral code or contacts us through the personal link, the new client receives a ₪50 discount. The referring client receives a ₪50 discount for the first client they refer, a ₪25 discount for the second, and from the third onwards the discount is given to the new client only. The order of referrals is set by the date each new client contacted us. The new client's discount applies to their first paid service. The referring client's discount applies to their current case if it has not been paid yet, or to their next service. The discount is given once for each new client, does not apply to free services, cannot be exchanged for cash, and is not given for self-referral or for someone who was already a client. Way USA may change or end the offer at any time, without affecting discounts already earned.

9. Availability and changes to the site

We make an effort to keep the site available and the information clear, but there may be malfunctions, updates or temporary interruptions. Way USA may update the site, the services or these terms of use from time to time. A material change to the document upload terms will require approval again before another upload.

10. Intellectual property

The design, texts, logo and materials on the site belong to Way USA or are used lawfully. Do not copy, reproduce, distribute or make commercial use of them without prior written approval.

11. Governing law and jurisdiction

These terms are governed by the laws of the State of Israel, and the competent courts in Israel have jurisdiction.

12. Contact

For questions about these terms you can contact us on WhatsApp.

Wherever there is a conflict between general information on the site and official instructions of a competent authority, act according to that authority's official and current instructions.

This is an English translation provided for your convenience. If there is any difference between the English and the Hebrew text, the Hebrew text prevails.